FAQ

If your order is already paid and you wish to change your shipping address, please contact us immediately and include your order number and shipping address for faster processing.

Unfortunately we cannot edit your address or modify your order once your order has been packed, so please ensure that you provide the correct shipping information during the checkout. It is very important that you provide us with the correct shipping information. We will not be held liable for any failed delivery due to wrong delivery information provided by the customer during the checkout.

Kindly note that emailing us to change an address does not guarantee address change. Address change is not completed until you receive email confirmation from an agent that has handled your request.

It’s totally normal for your tracking to go a few days without an update. Once your package arrives at your local post office, the tracking may not update until it goes out for delivery. Sometimes shipping labels can get scratched during processing and don't register properly, but your package should still be on its way!

If more than 10 business days have passed since your package shipped and you still haven't seen any updates, please contact us at hello@kpopmerch.com for assistance. Please be sure to reference your order number with all communications with our customer service team for faster processing.

Packages are scanned for delivery before your local mail carrier physically drops them at your home, and you may receive your package within 24 hours after your tracking has updated to “delivered.”

If it’s been longer than 24 hours, please contact us at hello@kpopmerch.com for help!

If you did not receive a confirmation email after placing an order, it is most likely because an incorrect email address was entered during checkout.

Kindly send us an email at hello@kpopmerch.com with your name and phone number, as well as the items that you purchased, so that we can search your order.

Changed your mind? Made a mistake? That’s okay!

Please reach out to us at hello@kpopmerch.com with your order number, and our customer service team will help you.
Please reach out as quickly as possible so that we cancel your order in time.

Once an order has been processed by our fulfillment team, we are no longer able to cancel the shipment.

Please contact hello@kpopmerch.com